Management by Walking Around (MBWA) is a system that proactive listening managers use. It is used to gather as much information as possible so that small problems do not fester and turn into larger problems. It involves listening carefully to your employee’s suggestions and concerns to help stop any potential crises. This can benefit managers as it provides information that may not be available in formal communication channels.
This can also benefit managers as it provides information on the level of morale in the company and bring any issues to their attention.
However, this can create issues as employees may feel that they can run the business.
Using this technique appropriately can benefit the organisation.
Management By Walking Around (MBWA)